Business Communication Etiquette: Email, Phone & Text


  • No prerequisites, only a desire to learn the techniques and put into action


In this course you will learn proper business communication etiquettes through three common business communication methods: Email, Phone & Text

Responding to workplace communications in a timely way is part of good business etiquette. Nothing frustrates coworkers and business associates more than unanswered emails, non responses to phone messages or inappropriate responses to work emails and texts.

This course goes over tips and techniques to respond courteously and professionally to work emails, texts and phone calls to show that you know how to communicate effectively.

We’ll start the course off with email etiquette and explains how to best use autoresponders, acknowledge receipt of an email, and follow up on unanswered email. The lessons help viewers evaluate their own email communications, ensuring that the recipients won’t misinterpret them in any way.

E-mail is a form of communication that most of us are familiar with, but writing a professional e-mail should be approached much differently than writing an e-mail to a friend or family member. When using e-mail for communication with businesses, potential employers, professors, or people that you have never met before, take these tips into account:

Next up is text etiquette, including what and what not to say in a text message. Suzanna then looks at common business communications like letters, requests for payment, and how to make action items communicate the right level of urgency.

Finally, the course covers phone etiquette, including proper greetings, voicemails, out-of-office messages, and essential phone behavior.

Professional etiquette is an unwritten code of conduct pertaining to the formal and informal interactions among all members of a business setting. When proper professional etiquette is displayed, all involved are able to feel more comfortable, and things tend to flow more smoothly. Professional etiquette plays a monumental role in making a lasting positive first impression. In professional situations, displaying proper etiquette can give you a competitive edge over others who may not be using proper etiquette.

Who this course is for:

  • Anyone wanting to learn business communication etiquette
  • Business workers
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