FREE Microsoft Dynamics 365 For Beginners (Updated for 2020)



  • Students should have basic computer skills.
  • Students should be able to use Web Browsers like Internet Explorer, Google Chrome or any other Web Browser to access internet.

***Updated the entire course to the latest version of Microsoft Dynamics 365 Customer Engagement (CRM)***

This Microsoft Dynamics 365 course has the highest numbers of students and positive reviews IN THE WORLD!
(Seriously, thank you so much for your Love ūüôā )

If you are a Programmer or Business Analyst or Existing non-Microsoft Solutions Consultant or want to be a Dynamics 365 Consultant, this is the best course to start your learning journey to earn more.



“Overall, this course has been very helpful. I went from not even knowing what Microsoft CRM was to having a good basic understanding of the interface and features of the software. This course has definitely been worth doing and the instructor is great!”¬†– Tyler Martin

“Before starting this course I never heard about Microsoft Dynamic 365 (CRM), one of my friend suggested me to just dirty your hands with MS Dynamic 365 (CRM). Actually I am coming development background so initially its look boring for me but after understanding about Dynamic 365 (CRM), I enjoyed this course very much. Looking forward to join another course. Thanks a lot Abhay. Great work.”¬†– Ram Thakkar

As a complete beginner in this Software this has been very helpful and informative so far. Thank you!”¬†– Aleksander Penev

It is a very sweet lecture, despite being free. He took his time to explain every details you need to know about MS Dynamics. I am SugarCRM certified developer and willing to dive into MS Dynamics. I will Surely register for more of your courses in future. Thanks Abhay Sharma.”¬†– Aremu Habibullahi

“This was a very good course, I am just starting to use Dynamics CRM and this course was very helpful.”¬†– Orlando Sanders

“With no experiences in CRM, attending this course was really huge benefits. It guide you trough everything and I like the bonus in end of this course. I will recommended this course to anyone who would like to get into CRM.”¬†– Ahmad Hassan

“Thank you so much for creating the course. I enjoyed the learning about the CRM platform. I hope to take more courses in the future to further my career in ICT. Much appreciated”¬†– Seraz Khan

And thousands of positive reviews…


Microsoft Dynamics 365 (CRM) is a Enterprise Business Solution by Microsoft.

It includes:

  • Microsoft Dynamics 365 For¬†Sales¬†to help companies improve Sales.
  • Microsoft Dynamics 365 For¬†Customer Service¬†to help companies improve their customer support & experience.’
  • Microsoft Dynamics 365 For¬†Project Service Automation¬†for managing end to end projects and
  • Microsoft Dynamics 365 For¬†Field Service¬†to manage Mobile workforce of the companies.

By the end of this course, you will have complete understanding of all four apps and much more… plus, this is a complete practical course.

Microsoft Dynamics 365 is one of the hottest and fastest growing business solution in the market.

The average salary of the Dynamics 365 Consultant is $85,000 – $100,000 Per Annum which will continue to grow…



Module 1: Get Started With Microsoft Dynamics 365

  • What Is Microsoft Dynamics 365?
  • Microsoft Dynamics 365 Deployment Types
  • Microsoft Dynamics 365 Sign Up Process
  • Microsoft Dynamics 365 Application Navigation

Module 2: Microsoft Dynamics 365 For Sales Overview

  • Dynamics 365 For Sales Important Terms
  • Dynamics 365 For Sales Demo

Module 3: Microsoft Dynamics 365 For Customer Service Overview

  • Dynamics 365 For Customer Service Important Terms
  • Dynamics 365 For Customer Service Demo

Module 4: Microsoft Dynamics 365 For Project Service Automation (PSA) Overview

  • Dynamics 365 For Project Service Automation Important Terms
  • Dynamics 365 For Project Service Automation Demo

Module 5: Microsoft Dynamics 365 For Field Service Overview

  • Dynamics 365 For Field Service Important Terms
  • Dynamics 365 For Field Service Demo

Module 6: Microsoft Dynamics 365 Other Important Features

  • Dynamics 365 Records And Activities Creation
  • Dynamics 365 User Creation And Security Model
  • Dynamics 365 Settings And Administration
  • Dynamics 365 Customization
  • Dynamics 365 Reporting Overview

Quick Recap ūüôā

  • Course Quick Recap

I look forward to teaching you this amazing technology.

To Your Success,
Abhay Sharma

#1 Udemy Best-Selling Instructor for Microsoft Dynamics | Microsoft Certified Trainer (MCT)

Who this course is for:
  • This course is for newbies who are curious about Microsoft Dynamics 365 and want to boost their career growth.
  • This course is probably not for you if you are looking for advanced topics of Microsoft
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